Please book this service in advance! No drills at this salon – we do soft gel removal only. This means we can’t remove dip gel, SNS, or acrylics as we don’t have the appropriate tools to do so. Certain locations may be able to remove our in-house line of builder gel. Always check with your location if you have questions.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24-48 hours in advance because we know how hectic life can get! We also staff to schedule and must pay our technicians for their time. We require at least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 24 hours notice is not given for a cancellation /rescheduling, your credit card can be charged 50% of the services scheduled. NO CALL/NO SHOWS can be charged 100% of the services scheduled.

A valid credit card is required to be kept on file to schedule and hold your appointment. Your private credit card info is processed in compliance with Merchant Data Standards in compliance with the latest PCI Data Security Standards at all times. Rest assured that it is stored securely and no info is stored locally on our servers, therefore not accessible to any staff members. Upon completion of your appt, you can pay via the card stored on file, a gift card, or cash. The card on file will be charged accordingly if you cancel, reschedule, or “no show” your appointment within the 12-hour time frame.

Please arrive 5 minutes early to check-in and select polish! Late arrivals may affect the length of your treatment and service will end on time, so the next guest is not delayed. Full service fee still applies.

All of our tools are put through a hospital-grade sterilization machine called an autoclave after every guest. The tools are cleaned by hand first and then soak in barbicide for 30 minutes. After that they are then packaged, sealed and run through the autoclave. All buffers and files are one time-use products and are disposed of after each guest.. You are encouraged to take home your buffers and files!

freecoat’s prices are typically within a few dollars of traditional nail salons yet significantly more affordable than day spa pricing.

Here’s why:

1. We provide our nail artists with a generous wage, proper breaks, paid vacation and promote a healthy work-life balance.
2. We invest in one-time use buffers and files and hospital grade sterilization/cleaning equipment that many salons do not.
3. We use high quality, natural products in our services. While these cost significantly more, we believe they are well-worth it to provide our customers and staff with a non-toxic experience.

Complimentary minor repairs on gel applications with manager’s approval. Please email photos of any needed repairs (polish chipping or lifting_ within 48 hours of services; breakages are excluded. Any repairs after 48 hours of service will incur a fee. Lacquer polish services are not guaranteed. No refunds offered in lieu of repairs. This applies to out-of-town guests as well. Please note, non-toxic polish takes 2+ hours to completely dry. Dipping hands or feet in cold water can speed things along. Please bring flip flops or purchase a pair in studio.

Ages 10 and under are applicable for Kid Coat services. Infants are welcome in car sets. Gel services for kids vary by location.

Due to state board regulations only service animals are allowed in our studios.

Please do not use any electronic devices during your manicure. This allows your manicurist to focus on your service and free up your hands so we can efficiently paint those nails!

Reservations rebooked due to natural disasters, family emergencies, or inclement weather will be rebooked at no penalty to freecoat.